Allround ICT-employee
As a versatile IT officer, you are the first point of contact for IT-related reports within the AWL organisation, which has offices in the Netherlands, China, the USA, the Czech Republic, and Mexico. You provide support and guidance to users, both remotely and on site. In addition, you are responsible for analysing and resolving faults and issues with systems and applications. You work closely with colleagues to tackle complex IT challenges, document incidents, and contribute to the improvement of internal processes. You also proactively monitor systems to detect and address problems at an early stage.
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Title: Allround ICT-employee
Number: 623
Deadline: NVT
Location: Harderwijk
Department:
IT
HR Partner:
Priya Jhorai - Bholasingh
AWL Group
Corporate Recruiter
+31 630804062
p.jhorai@awl.nl
Hiring Manager:
Jacco Wittingen
Location: The Netherlands
Language: English, Dutch
Flag : The Netherlands
Educational Level: MBO 3/4
Level of vacancy : Starter , Professional
Hours per week: 40 hours
Category: ICT & Facility
What do you bring with you? 1: You hold an MBO level 4 ICT qualification and preferably have at least one year of work experience. Are you a recent graduate? We would still be happy to speak with you.
What do you bring with you? 2: Experience with Microsoft Active Directory/Entra ID and Windows operating systems (Windows 10/11, Windows Server).
What do you bring with you? 3: Basic knowledge of virtualization solutions such as VMware or Citrix is an advantage.
What do you bring with you? 4: Strong command of both Dutch and English, spoken and written.
What do you bring with you? 5: You are ambitious, eager to learn, reliable, and customer-focused.
What can you expect from us? 1: A pleasant and varied working environment within a supportive and ambitious team.
What can you expect from us? 2: A competitive salary between €3.400 and €4.200 gross per month, depending on your experience.
What can you expect from us? 3: A challenging work environment where you can develop yourself with a high degree of autonomy.
What can you expect from us? 4: A comprehensive benefits package (in accordance with the Metalektro collective labour agreement), including 27 vacation days and 13 ADV days.
What can you expect from us? 5: Plenty of opportunities for professional development, access to our AWL Academy with over 50 training programs, and participation in our wellness program, “Boost Your Life.”
Questions? :
p.jhorai@awl.nl
Corporate Recruiter
+31 630804062
Additional info:
Do you want to be the go-to person for IT matters within a leading international high-tech organisation? If so, we would like to hear from you!
This is your day 1: You start your day full of energy. After grabbing a cup of coffee, you get to work. You begin by checking the ticketing system and reviewing any support requests that need priority. Because of the time zone differences, you often start with tickets from China.
This is your day 1 (in time): 8:00
This is your day 2: After taking care of all urgent requests, you move on to resolving outstanding tickets, helping colleagues with their technical issues. This can include anything from resetting passwords to troubleshooting network problems, such as configuring VPNs and similar tasks. You may also be asked to assist with recovering lost data or resolving issues with business software.
This is your day 2 (in time): 10:00
This is your day 3: After lunch and a walk outside with your colleagues, you continue working on your tickets and document common issues and solutions in the knowledge base. You then see in the ticketing system that a new colleague will be starting in a few weeks. You start setting up their account and the required hardware, such as a laptop or smartphone.
This is your day 3 (in time): 13:00
This is your day 4: Colleagues from the U.S. and Mexico come online, generating new requests. You evaluate these support tickets based on priority and begin resolving the most urgent issues.
This is your day 4 (in time): 15:00
This is your day 5: The day has flown by! You finish up your work and shut down your laptop. Feeling content, you head home.
This is your day 5 (in time): 16:30
Your task 1: Resolving incidents through the ticketing system or over the phone
Your task 1 in %: 65%
Your task 2: Onboarding new employees (accounts, access rights, hardware)
Your task 2 in % : 15%
Your task 3: Installing and preparing IT equipment
Your task 3 in % : 10%
Your task 4: Organizing and managing various IT documents
Your task 4 in %: 10%
Get to know each other?: For role-related inquiries, please contact Jacco Wittingen, Team Lead IT Operations, at +31 341 411 811. For questions about the recruitment process, please contact Priya Jhorai, Corporate Recruiter, at +31 6 30804062. AWL-Techniek does not accept unsolicited assistance from intermediaries, recruiting agencies, or other third parties regarding its vacancies. Resumes submitted by such parties (in any form) to any AWL employee without a valid written request from our Corporate Recruiter or HR colleagues will be considered public information, and AWL will not be liable for any compensation.
